Certified Professional Public Buyer (CPPB) Practice Test

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Which of the following is a guiding principle in contract conflict resolution?

Prioritize winning the argument
Use indirect communication methods
Attack the problem, not the person
Ignore the other party's interests

The correct answer is: Attack the problem, not the person

The guiding principle in contract conflict resolution emphasizes the importance of addressing the issues at hand rather than personalizing the conflict by attacking individuals involved. Focusing on the problem allows for constructive dialogue and collaboration, which can lead to more satisfactory and sustainable solutions for both parties. This approach helps maintain professional relationships and fosters an environment where open discussion can take place, leading to resolutions that consider the interests of all parties involved. By keeping the focus on the issue itself, negotiators can better identify the underlying causes of the conflict and work towards mutually beneficial agreements.