Certified Professional Public Buyer (CPPB) Practice Test

Which of the following best reflects direct communication in conflict resolution?

1. Avoiding face-to-face discussions

2. Using vague terms to soften criticism

3. Clearly outlining needs and expectations

4. Relying on third-party interventions

The correct answer is: Clearly outlining needs and expectations

Direct communication in conflict resolution is effectively characterized by clearly outlining needs and expectations. This approach fosters an environment where all parties involved can articulate their perspectives, concerns, and requirements in an open and straightforward manner. By expressing their needs explicitly, individuals reduce misunderstandings and create a platform for constructive dialogue. Such clarity facilitates the resolution process, as it allows both parties to focus on the specific issues at hand rather than getting lost in ambiguity or emotional responses. In contrast, avoiding face-to-face discussions creates barriers to effective communication, as it prevents the opportunity for real-time dialogue and connection. Using vague terms to soften criticism can lead to confusion and may not adequately convey the seriousness of the issues, hindering resolution. Lastly, relying on third-party interventions may be necessary in some cases, but it detracts from direct communication, which is often crucial for resolving conflicts at their root.