Certified Professional Public Buyer (CPPB) Practice Test

Which method is NOT commonly used in conflict resolution?

1. Mediation

2. Litigation

3. Negotiation

4. Arbitration

The correct answer is: Negotiation

Negotiation is indeed a commonly used method in conflict resolution, making it the incorrect choice in this context. Mediation involves a neutral third party who facilitates communication between conflicting parties to help them reach a resolution. It is beneficial because it allows the parties to maintain control over the outcome and can preserve relationships. Litigation is a more formal process that involves taking a dispute to court. It is often seen as a last resort in conflict resolution due to its adversarial nature and potential to escalate tensions. Arbitration also involves a neutral third party, but in this case, the arbitrator makes a binding decision on the matter after hearing evidence from both sides. This method is typically more formal than mediation but is less formal than litigation, making it a common choice for resolving disputes. Negotiation, being a direct dialogue between parties seeking to reach a mutual agreement, is a fundamental approach in conflict resolution. Each method serves its purpose depending on the context of the conflict, illustrating that negotiation is an essential component rather than an uncommon method.