Certified Professional Public Buyer (CPPB) Practice Test

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When clarifying a problem, what is not an effective approach?

Listening attentively to the other person
Repeatedly stating your own point of view
Asking open-ended questions for better understanding
Summarizing what you've heard to confirm understanding

The correct answer is: Repeatedly stating your own point of view

Repeatedly stating your own point of view is not an effective approach when clarifying a problem because it can create barriers to communication and hinder mutual understanding. Effective problem clarification relies on open dialogue, where all parties feel heard and valued. Listening attentively helps gather important information, while asking open-ended questions encourages a deeper exploration of the issue, fostering a collaborative environment. Summarizing what you've heard confirms understanding and ensures that all parties are on the same page, facilitating constructive dialogue. In contrast, focusing primarily on reiterating your own perspective can lead to a lack of engagement with the other person's viewpoint, thereby impeding the resolution of the problem.