Certified Professional Public Buyer (CPPB) Practice Test

When beginning to work on solutions in a conflict, what is the first action?

1. Identify underlying issues

2. Brainstorm mutual solutions

3. Define your success criteria

4. Restate each other's initial position

The correct answer is: Identify underlying issues

The first action to take when beginning to work on solutions in a conflict is to identify the underlying issues. This step is crucial because it allows the parties involved to understand the root causes of the conflict rather than merely addressing surface-level disputes. By identifying the underlying issues, individuals can uncover the motivations, interests, and needs that contribute to the conflict, which sets the foundation for a more meaningful dialogue. Once the underlying issues are identified, it becomes easier to engage in processes like brainstorming mutual solutions or defining success criteria, as the responses can be tailored to address the core concerns of all parties. Without this foundational understanding, actions taken later, such as restating positions or proposing solutions, may be ineffective or lead to further disagreements. Identifying underlying issues promotes a constructive atmosphere for conflict resolution, focusing on problem-solving rather than win-lose scenarios.