Certified Professional Public Buyer (CPPB) Practice Test

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What strategy is advised when resolving conflicts?

Focus on the personal characteristics of those involved
Attack the problem rather than the person
Seek external mediation immediately
Delay resolution until emotions settle

The correct answer is: Attack the problem rather than the person

Focusing on attacking the problem rather than the person is a crucial strategy when resolving conflicts. This approach promotes a constructive atmosphere during conflict resolution by ensuring that discussions remain centered on the issues at hand rather than devolving into personal attacks. It encourages participants to collaborate on finding a solution, fostering a more positive dialogue that can lead to mutually beneficial outcomes. This strategy helps to minimize defensiveness and hostility among those involved, allowing for a more productive resolution process. The other options, while they seem potentially useful, do not prioritize the essential aspects of conflict resolution as effectively. For instance, concentrating on the personal characteristics of the individuals can lead to misunderstandings and further conflict, rather than addressing the real issues at stake. Seeking external mediation immediately may not always be necessary and can sometimes escalate the situation instead of allowing the parties involved to find a resolution independently. Delaying resolution until emotions settle can prolong the conflict, potentially causing resentment and further complications. Thus, directing the focus towards problem-solving is the most effective strategy in conflict situations.