Certified Professional Public Buyer (CPPB) Practice Test

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What should the entity do first after finding damaged goods received from a supplier?

  1. Immediately return the damaged goods to the supplier

  2. Contact the user department to see if they will accept the damaged goods

  3. Remind the supplier that taking receipt of a shipment is not the same as accepting a shipment

  4. Find another supplier and break the contract with this supplier

The correct answer is: Remind the supplier that taking receipt of a shipment is not the same as accepting a shipment

The appropriate first action after discovering damaged goods received from a supplier is to remind the supplier that taking receipt of a shipment does not equate to accepting that shipment. This is grounded in the understanding of procurement principles and the legal aspects of acceptance and rejection of goods. When an entity receives goods, they have the opportunity to inspect them. If the goods are found to be damaged, it is essential to clarify that the acceptance of the delivery does not imply acceptance of the items in their flawed condition. By communicating this clearly to the supplier, the entity lays the foundation for future actions, such as returning the goods or negotiating a resolution. This approach is critical in protecting the buyer's rights and ensuring that the supplier acknowledges their responsibility for the condition of the goods supplied. The other options, while they may seem reasonable actions in the process of handling damaged goods, do not prioritize the important contractual understanding regarding acceptance of goods. For instance, immediately returning goods may overlook the need for documentation or notification to the supplier. Contacting the user department may delay necessary actions and does not address the primary obligation to inform the supplier first. Finding another supplier and breaking the contract, while an extreme response, is often not feasible and could lead to further complications without addressing the current issue at

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