Certified Professional Public Buyer (CPPB) Practice Test

What should the buyer do when delivery schedules are lagging after an award?

1. A. expedite the deliveries

2. B. remind the supplier of the performance risk

3. C. follow up with the supplier

4. D. enforce quality assurance steps

The correct answer is: C. follow up with the supplier

When delivery schedules are lagging after an award, the appropriate action for the buyer is to follow up with the supplier. This step is crucial in maintaining communication and understanding the specific reasons behind the delays. Following up allows the buyer to gather more detailed information about the supplier's situation, identify any potential issues, and facilitate a solution. It acts as a proactive approach to ensure that both parties remain aligned on expectations and timelines. Establishing open lines of communication can also build rapport and encourage suppliers to address the delays more promptly. It reinforces the buyer's interest in the supplier's performance while fostering a collaborative atmosphere to resolve any challenges that might exist. While expediting deliveries may seem beneficial, it might not address the root cause of the delays. Reminding the supplier of performance risks or enforcing quality assurance steps are approaches that could be considered in the context of performance management, but they may not effectively resolve immediate scheduling issues without first understanding the situation through direct follow-up.