Certified Professional Public Buyer (CPPB) Practice Test

What should an agency do if they discover a defect after accepting goods?

1. Notify the seller without delay

2. Continue using the defective goods until they break

3. Return the goods immediately

4. Wait for other complaints before acting

The correct answer is: Notify the seller without delay

An agency should notify the seller without delay if they discover a defect after accepting goods. This action is crucial for several reasons. Firstly, prompt notification allows the seller to be aware of the issue and take appropriate measures to rectify the situation. This could involve repairs, replacements, or providing a credit, depending on the terms of the contract and the nature of the defect. Additionally, early communication with the seller can help maintain a good relationship, demonstrating that the agency is acting in good faith. It also ensures that the agency does not inadvertently accept liability for the defective goods by continuing to use them or delaying the notification. By adhering to the contractual and legal obligations regarding defect notifications, the agency can protect its interests and potentially recover costs associated with the defect. In contrast, continuing to use defective goods until they break poses significant risks, potentially leading to safety hazards or further financial loss. Immediately returning the goods might not always be appropriate without proper communication and coordination with the seller, which can lead to misunderstandings or disputes. Waiting for other complaints before acting could exacerbate the situation, allowing the defect to cause additional problems and complicating potential resolutions. Therefore, timely notification to the seller is the most prudent course of action.