Certified Professional Public Buyer (CPPB) Practice Test

What is the recommended approach for direct communication?

1. Use technical jargon

2. Be vague to avoid misunderstandings

3. Say what you mean and mean what you say

4. Rely on written methods only

The correct answer is: Say what you mean and mean what you say

The recommended approach for direct communication is to say what you mean and mean what you say. This approach emphasizes clarity and precision in messaging, which are essential for effective communication. When individuals articulate their thoughts clearly and truthfully, it minimizes the risk of misinterpretations and misunderstandings. This straightforward method fosters trust and openness in communication, allowing all parties involved to engage more effectively. In contrast, using technical jargon may alienate or confuse the audience, particularly if they are not familiar with the specific terminology. Being vague might seem like a way to accommodate others, but it often leads to uncertainty and potential miscommunication. Relying solely on written methods can restrict communication; verbal interaction allows for immediate feedback, clarification, and the dynamic exchange of ideas, which can be critical in many situations.