Certified Professional Public Buyer (CPPB) Practice Test

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What does "listen actively" involve?

Only hearing the words spoken
Receiving feedback from the speaker
Listening to words, intonation, and body language
Thinking about a response while the other speaks

The correct answer is: Listening to words, intonation, and body language

Listening actively involves fully engaging with the speaker by not only focusing on the words being spoken but also paying attention to the speaker's tone of voice and body language. This comprehensive approach allows the listener to understand the message more profoundly and to grasp the emotions or intentions behind the words. It fosters a deeper connection and encourages a more productive communication dynamic, as active listeners can respond more insightfully to the speaker's needs and feelings. By avoiding distractions and intentionally connecting with the speaker through various cues, such as facial expressions and gestures, the listener can create an atmosphere of empathy and understanding. This skill is crucial in public buying and other fields, as it leads to better collaboration, clarity in communication, and more effective problem-solving.