Certified Professional Public Buyer (CPPB) Practice Test

What are self-directed teams responsible for?

1. Performing specific tasks assigned by leaders

2. Carrying out an entire process directly to the customer

3. Assessing team member performance

4. Managing vendor relationships

The correct answer is: Carrying out an entire process directly to the customer

Self-directed teams are designed to operate with a high degree of autonomy and are responsible for managing themselves and their work processes. Their primary focus is on carrying out an entire process directly to the customer, which embodies the essence of teamwork where members collaborate to understand customer needs and deliver services or products without requiring constant oversight from leaders. This approach allows teams to be flexible, innovative, and responsive to customer requirements. It emphasizes empowerment, encouraging team members to take ownership of their work and make collective decisions that enhance productivity and quality of outcomes. This model contrasts with options focused on specific tasks, individual performance assessments, or vendor management, which often involve more hierarchical or directive structures that do not align with the self-management ethos of self-directed teams.