Certified Professional Public Buyer (CPPB) Practice Test

What action should always be taken when an order is delinquent?

1. A. document it

2. B. investigate it

3. C. protest it

4. D. accept it

The correct answer is: A. document it

When an order is delinquent, the appropriate action to always take is to document it. Documentation provides a clear record of the issue and is essential for tracking and resolving the problem effectively. It ensures that there is a formal account of the delay, including relevant details such as order numbers, dates, and communications with the supplier. This information can be invaluable for future reference, whether for follow-up actions, discussions with the vendor, or for analyzing patterns in delinquencies. Documenting a delinquent order also aids in accountability and transparency within the procurement process. It helps organizations maintain compliance with policies and procedures by creating an audit trail that can be reviewed if necessary. Clear documentation can also assist in improving relationships with suppliers by providing factual information if escalation is required. While investigating the delinquency is also an important action to take in order to understand the cause and seek resolution, it is secondary to having a proper record of the situation to refer back to. Protesting an order is not typically the first step in addressing delinquency, as it is more appropriate for issues related to contract disputes or dissatisfaction with delivery. Accepting the delinquency, on the other hand, does not address the issue and could lead to further complications or misunderstandings.