Certified Professional Public Buyer (CPPB) Practice Test

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What characterizes known damage during shipment?

Damage not visible at the time of delivery
Damage that is apparent and acknowledged by the carrier
Damage discovered after the delivery is complete
Damage that is questionable and under investigation

The correct answer is: Damage that is apparent and acknowledged by the carrier

Known damage during shipment refers specifically to damage that is evident and recognized by the carrier. When such damage is acknowledged at the time of delivery, it indicates that the carrier and the recipient are aware of the issue, which allows for appropriate next steps to be taken for resolution. This acknowledgment typically includes documentation or reporting that there was a visible problem with the shipment, which can affect the claims process or potential refunds. In contrast, damage that is not visible at the time of delivery does not qualify as known damage since it is undetected and unacknowledged until later. Damage discovered after delivery often complicates matters because it wasn't officially reported during the delivery phase, creating ambiguity about when and how the damage occurred. Lastly, damage that is questionable and under investigation implies uncertainty regarding its extent or occurrence, meaning it doesn’t fulfill the criteria of being "known" either. Recognizing damage at the moment of delivery establishes clear accountability and a clear starting point for resolution.